Payment & Refund

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. Please contact us at info@alleone.cc

 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.

 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.