PRIVACY POLICY

Last Update Date: 30 September 2025

 

We are committed to safeguarding your privacy. The Privacy Policy explains how this website[alleone.shop] and AL LEONE Mini Program collects, uses, and processes your personal information, as well as the rights you have.

 

Please read the Privacy Policy carefully and make sure you fully understand the contents hereof before accepting the products and services we provide or before you start using the features of this website/Mini Program. By accepting the products and services we offer or by using any features of this website/Mini Program, you agree to our collection and processing of your personal information in accordance with the Privacy Policy.

 

Personal information refers to all information related to identified or identifiable natural persons recorded electronically or otherwise, excluding information processed anonymously.

 

Sensitive personal information is such information that, if leaked or used illegally, could easily lead to the infringement of a natural person's human dignity, or cause personal or property damages to a natural person, including without limitation biometric identification, religious belief, specific identity, health care, financial accounts and whereabouts, as well as the personal information of minors under the age of fourteen.

 

We comply with the principles of legality, compliance, and transparency by using and processing only the minimum necessary categories and quantities of personal information required to fulfill the intended purposes, and we implement technical and management measures to ensure the security of personal data.

 

We will only collect and process your sensitive personal information when there is a specific purpose and sufficient necessity, and we will obtain your separate consent (except in cases where it is stipulated by laws and regulations that consent is not required). When collecting your sensitive personal information, we will emphasize it by underlining it to ensure your attention is directed accordingly.

 

1. alleone official website (https://alleone.shop) 

(1) Creating an account on this website: email;

(2) Browsing this website: device type of your computer, mobile phone, or other mobile device, unique device identifier, device IP address, your operating system, type of Internet browser used, usage information, diagnostic information, as well as location information of the computer, phone, or other mobile devices used to install or access our website, and Cookies;

(3) Purchase products on this website: purchaser’s information (email, mobile phone number), recipient information (recipient’s name, delivery address, mobile phone number);

(4) Provision of after-sales services: recipient information (recipient’s name, delivery address, mobile phone number).

(1) Targeted advertising and personalized recommendations: email address, website search content, and browsing time, personal preferences (such as product materials, design, style, color, size, etc.), purchase history, and shopping cart information;

(2) Promotional information: email address.

 

You have the option to decide whether to disclose the aforementioned personal information to us. Such information is not essential for enabling the fundamental functions of the website/Mini Program or for delivering basic products and services. Nevertheless, such personal information is valuable for enhancing product quality, elevating service standards, improving user experience, and facilitating the development of new products. If you refuse to provide such personal information, it will not affect your use of the basic functions of the website/Mini Program or your use of our basic products and services.

 

(1) Personal information required for verifying the identity of the purchaser and for placing order, payment and delivery of products: WeChat ID and mobile number of the purchaser, recipient information (recipient’s name, delivery address, mobile phone number);

(2) Personal information required for provision of after-sales services: recipient information (recipient’s name, delivery address, mobile phone number).

 

We will secure your authorization and consent prior to the collection and usage of your personal information. However, pursuant to applicable laws and regulations, obtaining your consent is not required in the following circumstances:

(1) Where it is necessary for us to enter into and perform a contract with you;

(2) Where it is necessary for us to perform the statutory duties or legal obligations;

(3) Where it is necessary for us to respond to public health emergencies, or to protect the life, health, and property of natural persons in emergency situations;

(4) Where it is processed for news reporting, media supervision, and performing other acts in the public interest to the extent reasonable;

(5) When it involves national security and national defense, public security, and major public interests directly;

(6) When it directly relates to criminal investigation, filing a lawsuit, trial, and enforcement of judgments;

(7) Where the personal information processed by us has already been disclosed by yourself or has otherwise been lawfully disclosed, and we process such personal information to a reasonable extent in accordance with law.

(8) Other circumstances as stipulated by laws and regulations.

 

If you are located outside of the People's Republic of China (the “PRC”), such as in the EU, UK, USA or other countries or regions, we will also process your personal information under circumstances in accordance with local laws, including are but not limited to the following circumstances:

(1) Based on your consent;

(2) Where it is necessary for us to perform our contract with you;

(3) Where it is necessary for us to perform our legal obligations;

(4) For legitimate interests.

 

To better realize the functions of our website/Mini Program and to better provide you with products or services, some functional modules, products, or services of our website/Mini Program may be provided by third-party vendors. Furthermore, your personal information may be shared with third parties. In such cases, we will obtain your consent and enter into agreements with these third parties in compliance with applicable legal and regulatory requirements, requiring them to comply with the personal information entrusted processing agreements and obligations stipulated by laws and regulations. You may at any time require these third parties to stop processing and delete your personal information.

 

Currently, to realize the functions such as payment of orders, delivery of products, return of products, and refund, we may share your personal information to below third parties:

(1) Tenpay Payment Technology Co., Ltd.

Contact Number: 95017

Personal Information to be provided: order number, order amount, payment time

Purposes: payment, refund

 

(2) Alipay (China) Network Technology Co., Ltd.

Contact Number: 95188

Personal Information to be provided: order number, order amount, payment time

Purposes: payment, refund

 

(3) China UnionPay Merchant Services Payment Inc.

Contact Number: 95534

Personal Information to be provided: order number, order amount, payment time

Purposes: payment, refund

 

(4) Shopify Inc.

Contact Number: +1 613 241 2828

Personal Information to be provided: order number, order amount, payment time

Purposes: payment, refund

 

(5) Ocean Payment Co., Ltd.

Contact Number: 4006 290 296

Personal Information to be provided: order number, order amount, payment time

Purposes: payment, refund by credit card

 

(6) SF Express Co., Ltd.

Contact Number: 95338

Personal Information to be provided: recipient’s name, delivery address, mobile phone number

Purposes: delivery, return of products

 

(7) DHL Global Forwarding (China) Co., Ltd.

Contact Number: 95380

Personal Information to be provided: recipient’s name, delivery address, mobile phone number

Purposes: delivery, return of products

 

(8) FedEx (China) Co., Ltd.

Contact Number: 800-988-1888

Personal Information to be provided: recipient’s name, delivery address, mobile phone number

Purposes: delivery, return of products

 

In addition, we may share your personal information with external parties based on mandatory requirements from laws, regulations, or regulatory/enforcement authorities.

 

We will not transfer your personal information to any third party, except under the following circumstances:

(1) After we have obtained your express consent;

(2) In the event of a merger, reorganization, acquisition, joint venture, transfer, spin-off, sale, or disposal of our business in full or in part, including circumstances involving bankruptcy or similar proceedings. If such events involve the transfer of personal information, we will inform you of the name and contact information of the recipient and require the recipient to continue to fulfill the obligations stipulated in the Privacy Policy. Should the recipient need to modify the manner in which personal information is processed or alter the purpose of such processing, the recipient will be required to obtain your consent again in accordance with legal and regulatory requirements.

 

We will only disclose your personal information to the public under the following circumstances:

(1) After we have obtained your express consent;

(2) To comply with legal and regulatory requirements, or when disclosure is compulsorily required by regulatory/law enforcement authorities, in such cases, we do not need to obtain your consent.

 

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to collect and store identifiers and other information on computers, mobile phones, and other mobile devices. We also use other technologies, including data stored on your web browser or device, identifiers associated with your device, and other software, to achieve similar purposes. In the Privacy Policy, we collectively refer to all these technologies as "Cookies." In addition, we also collaborate with third party platforms Shopify and Ocean Payment, these third party platforms may also use technologies such as Pixels, Cookies and SDK, in order to achieve functions such as website analysis, fraud prevention, safe processing of payments, marketing, etc..

 

We do not use Cookies in our Mini Program.

 

On our website, we use Cookies to provide, protect, and improve our websites, products, and services, such as maintaining the proper operation of the website, preventing fraud and malicious access, measuring, and enhancing website performance and advertising, recording your region, language and other settings and preferences, delivering personalized content, understanding user behavior, realizing the functions of website login, shopping cart and payments, enabling the browsing of videos and other social sharing contents on our website, and providing a safer and more efficient experience.

Please note that the specific Cookies we may use vary depending on the websites and services you access. Most web browsers are configured by default to automatically accept Cookies; however, you have the option to modify your browser settings to disable Cookies. Please note that if you disable Cookies, you may not be able to access or use certain features and services of the website. If you disable Cookies, we may still use the information collected from Cookies before you disabled them, but we will stop collecting any further information.

 

We take reasonable measures to ensure that your personal information is accurate, complete, and up to date.

 

You have the right to have access to or correct your personal information.

 

You have the right to request at any time that we delete your personal information in the following circumstances. We will process your request promptly and fully delete your relevant personal information:

(1) If our behavior of processing personal information violates laws and regulations;

(2) If we collect and use your personal information without your consent;

(3) If our behavior of processing your personal information violates our agreement with you;

(4) If you no longer use our products or services, or if you have canceled your account;

(5) If you have withdrawn your consent;

(6) If we no longer provide products or services to you;

(7) If the purpose for which we processed your personal information has been fulfilled, cannot be fulfilled, or your personal information is no longer necessary to accomplish the processing purpose;

(8) If the retention period for your personal information has expired.、

 

But please understand, when we delete your personal information, we may not immediately delete the corresponding information in the backup system, but we will delete the information when the backup is updated.

 

You have the right to restrict or object to the further processing of your personal information at any time. When you withdraw your consent, we will not continue to process your relevant personal information, nor will we be able to continue providing you with the related products or services. However, any decision on your part to withdraw your consent will not affect the personal information processing activities previously performed by us with your authorization.

 

You have the right to obtain a copy of your personal information in a structured and standard format.

 

You also have the right to cancel your account on this website/Mini Program. Except as otherwise stipulated by laws and regulations, we will stop providing corresponding features of this website/Mini Program for you after canceling the account, and will delete your personal information at your request.

 

You can contact us at [info@alleone.cc] to exercise your rights. To protect the privacy and security of your personal information, we may first ask you to provide your personal information to verify your identity and your right to access the personal information before processing your request. We will respond to your request within a reasonable time, in any case, no later than 30 days or within a longer response period permitted by laws and regulations. Additionally, please note that in exceptional cases permitted by laws and regulations, we may be unable to respond to your request.

For your reasonable request, we do not charge in principle. However, we will charge a certain cost for repeated requests, and requests beyond reasonable extents, as the case may be. We may reject requests that are unprovoked and repeated, which require too many technical means (e.g., to develop new systems or fundamentally change existing practices), pose a risk to the legitimate interests of others, or are impractical, and explain the reasons to you.

 

Should you have any concerns regarding the management of your personal information, you are entitled to submit a formal complaint to the relevant regulatory authorities.

 

Our website/Mini Program, products, and services may contain links to third-party websites. Please note that these third-party websites are not controlled or operated by us. We do not assume any responsibility for the privacy practices of these third parties, as well as for the information, content, or security of their websites. In addition, we do not assume liability for the products and services offered by such third parties. The Privacy Policy applies only to personal information collected through our website/Mini Program. We encourage you to read the privacy policies of such third parties before using their websites, products, or services.

 

The personal information we collect and generate in the territory of the People’s Republic of China (for the purposes of the Privacy Policy, excluding Hong Kong, Macau, and Taiwan regions) will be stored within the territory of the People’s Republic of China.

 

Your personal information will be retained only for the minimum duration necessary to fulfill the processing purposes, except where a longer retention period is required or allowed by laws and regulations, or where you have expressly consented to  longer retention period. Our determination of the retention period is mainly based on the following criteria:

(1) To achieve the purpose related to your transaction, maintain the corresponding transaction and business records, and respond to your possible inquiries or complaints;

(2) To ensure the safety and quality of our services and products provided to you;

(3) Whether you agree to a longer retention period;

(4) To respond to potential investigations, disputes, and litigation;

(5) Whether there are any other special agreements or mandatory legal and regulatory requirements regarding the retention period.

 

After the above retention period has expired, we will delete or anonymize your personal information.

 

We adopt reasonable and feasible technical and physical security measures as well as management systems aimed at protecting and preventing unauthorized access, use, modification, disclosure, damage, or loss of personal information, and ensuring the proper use of the personal information we collect.

 

The Internet environment is not 100% secure. We will use our best efforts to ensure the security of your personal information. If unfortunately, a personal information safety event occurs, we will, according to the requirements of laws and regulations, inform you of the basic situation of the safety event and possible influences in a timely way, the measures we have already taken or are going to take, suggestions on your independent prevention and control, and reduction of risks, and remedies for you. At the same time, we will take the initiative to report the disposal of personal information security incidents as required by the regulatory authorities.

 

We consider anyone under the age of 18 to be a minor.

 

Our website/Mini Program is primarily intended for adults, and we do not intend to collect personal information from minors. Minors are prohibited from creating accounts or accessing our website/Mini Program without obtaining prior consent from a parent or legal guardian. We will make every effort to delete the relevant data as soon as possible, and we reserve the right to discontinue providing you with our website/Mini Program services if we find out that we have collected any personal information of a minor without obtaining the prior consent of his/her verifiable parents or guardians.

 

VIII. How Your Personal Information Is Transferred Globally

In principle, the personal information we collect and generate in the territory of the People’s Republic of China (for the purposes of the Privacy Policy, excluding Hong Kong, Macau, and Taiwan regions) will be stored within the territory of the People’s Republic of China.

We provide our products or services through global resources and servers, which means that after obtaining your authorization and consent, your personal information may be transferred to, or accessed from, jurisdictions outside the country/region where you use products or services. The level of personal information protection in such jurisdictions may differ from the protection level required by the laws and regulations of the People’s Republic of China. Under such circumstances, we will take reasonable measures to ensure that your personal information is adequately protected, equivalent to that provided within the territory of the People's Republic of China. At the same time, when required by laws and regulations, we will obtain your separate consent and fulfill the statutory obligations related to the cross-border transfer of personal information.

 

We will collaborate with overseas third-party payment platforms Shopify and Ocean Payment for processing payments and refunds. If you choose to pay via these third-party payment platforms, you need to process the payments of orders directly via Shopify or Ocean Payment. Please kindly note that these third-party platforms are located outside of the PRC, so your relevant personal information may be stored outside of the PRC. We encourage you to carefully read the privacy policies of these third party payment platforms, in order to better understand how they collect and process your personal information.

 

We may update the Privacy Policy from time to time to adapt to changes in products and services, new technologies, industry practices, and updates in laws and regulations.

 

In case of any change to this Privacy Policy, we will publish all updated versions of the Privacy Policy via this website/Mini Program, and indicate the most recent update date at the top of the Privacy Policy. We will provide you with notifications, and obtain your consent in accordance with the requirements of laws and regulations where necessary.

 

Website/Mini Program Operator: Hainan Duoxin Business Consulting Co., Ltd.

Registered Address: Room 407, Building T2, Phase I, COFCO Sanya Joy City, Yingbin Road, Jiyang District, Sanya City, Hainan Province

Mobile: +86 180 4509 5070

 

If you have any questions, opinions, or suggestions, please contact us via [info@alleone.cc].