SHIPPING

Domestic Shipping

For orders placed before 5 PM (Beijing Time) from Monday to Friday, we will ship within 24 hours of receiving the order. Orders placed on weekends will be shipped on the next business day.

International Shipping

We offer online purchasing and shipping services worldwide.

Unfortunately, international orders do not qualify for free shipping. A fixed shipping fee of $32 USD applies. Depending on the destination country, particularly remote areas, shipping costs may be adjusted based on the rates provided by logistics companies. For remote areas, the shipping cost will be based on the actual rate generated. We use FedEx, DHL, UPS, or other logistics companies for shipping.

Delivery times may vary based on the destination country, but under normal conditions, international orders will be delivered within 10-14 days (depending on the destination country).

All customs procedures and duties are the responsibility of the customer. If you are unsure about these procedures, please consult the relevant local authorities before placing your order.

The delivery times mentioned above apply to products that have passed our quality inspection. Customized products will undergo quality inspection before shipping.

Returns

If you are not satisfied with your purchase, we are happy to assist you with returns or exchanges. Please contact us via email at info@Alleone.com. Return requests must be submitted within 14 days of receiving the product. Only unused, unwashed, clean items with original tags are eligible for return or exchange. Refunds will be processed within 3 to 4 business days after the return is received.

Exchanges

If you wish to exchange an item, a $10 USD exchange fee (plus shipping for one-way) will be charged. If the item is damaged upon receipt or if you are a first-time buyer, we will waive the exchange fee. All shipping costs for exchanges will be borne by the customer.

We strongly recommend using insurance and tracking for returns and exchanges. AL LEONE is not responsible for any damage or loss that occurs during the return or exchange process. All associated shipping costs will be the customer’s responsibility.

Custom Orders

Custom products, due to their special nature, have a production time of 6 to 8 weeks (excluding shipping time). A 50% deposit of the order amount is required at the time of ordering, with the remaining balance due before shipment. Please note that custom products, once in production or transit, cannot be returned or refunded for reasons other than quality issues.